Shipping Information

Shipping Information

*JABODETABEK area: Estimated time arrival is 1 - 3 working days after shipment

*Office Hours: Monday to Friday

*OTHER CITIES IN INDONESIA: Estimated time arrival is 2 - 5 working days after shipment

SHIPPING RULES

• POFELEVE does not responsible in risk of loss of the merchandise after JNE delivers to the designated address.
• Customers are responsible if JNE can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
• If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
• POFELEVE will give free shipping to the customer if we make mistakes in typing the address, etc.

RETURNS & EXCHANGE

Please note that returns/exchanges are only done for defective items and must be done so within 3 working days from the day customer receive the package. After this duration has expired, we will not accept the return of the item. This policy was implemented to protect ourselves from customers who abuse the system. Email us at info@pofeleve.com and we'll do our best to make your shopping experience as wonderful as possible.

Continue reading for more information. For defective items: If we sent a defective item, we'd gladly do an exchange with returns costs (normal mail) covered. However, the exchange has to be for the exact same item. If the exact same item is out of stock or unavailable, then an exchange for another item of equal or less value will be allowed.

To initiate your exchange/return, simply:

• Email us info@pofeleve.com with the following details:
  • Order Number
  • Your Name
  • Reasons for the exchange

Note:

1. We reserve the rights to accept exchange requests on a case-by-case basis.
2. Kivee is not responsible for any lost of postage(s) during the returning of the goods.
3. All returned products must be unworn and unwashed (no exceptions).
4. Exchanges must be made for items of equal or lessor value.
5. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of Kivee.
6. Strictly no meetups.

FEEDBACK

Please note for Feedback and Complaints are only accepted within 3 working days from the day customer received the package.
Below is the format:

Email us at : info@pofeleve.com

• Feedback or Complaint and Order Number as the subject
• Oder Number
• Name
• Comments