FAQ

FAQ


Do I need to set up an account to place an order?

Yes, you have to create an account to shop in the website.
You will be able to enjoy the following benefit through your Pofeleve account:

  • Track your orders
  • Save your address and details so you can shop even quicker next time
  • Manage your account details, address book and email preferences

To create an account, simply by selecting our products, adding it to bag and Sign Up

How to order?

Kindly visit our "How to Order" section in the help section.

What should I do if I forgot my password?

Click "Forgot Password?" link at the Log In Page and follow the instructions.

Do you ship Internationally?

Currently we ship nationwide in Indonesia only. However, if you are International customer and need assistance to place an order with us feel free to email us at info@pofeleve.com.

Where do you ship from?

We ship from Jakarta, Indonesia.

When will you ship my order out?

We usually take 1 business day to process, pack and ship your order. For eg. An order placed on Monday, 4pm, will be mailed on Tuesday. For Saturday and Sunday orders will be mailed out on the following Monday.

After your order has shipped. Our system will send a shipping confirmation email with your tracking number in it.

What payment methods do you accept?

We currently accept Bank transfers and ATM transfers (BCA and Band Mandiri) and Credit Card with Visa or Mastercard logo on it via Midtrans.


How to confirm the payment?

After payment made please choose following options to make a confirmation payment:

  • Via Web store "Payment Confirmation' Menu on the bottom of the Homepage by typing your ORDER ID and details.


How do I track my order?

You are able to track the package via http://www.jne.co.id/en/tracking/trace by typing JNE Airway Bill Number that's given from us via email.

Can I make changes to my order after it has already been placed?

Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible which makes these types of changes very difficult. You can always contact us at info@pofeleve.com by stating your ORDER NUMBER as the subject email to request a change to your order, and we will see if we can catch it before it ships.

Can I change the information on my Pofeleve account?

You sure can. To make any changes to your account just log in to your pofeleve account (Account), in your account page, you will be able modify everything.

Will there be customs fees applied to my international order?

International orders may have additional fees applied to them by the receiving country's (your country's) customs agency. Unfortunately, Pofeleve has nothing to do with these fees and is not able to estimate fees or determine whether or not there will be any. To learn more about your country's customs fees and any other import duties/taxes, we recommend contacting your country's customs agency.

What is your return/exchange policy?

Please note that returns/exchanges are only done for defective items and must be done so within 3 working days from the day customer receive the package. After this duration has expired, we will not accept the return of the item. This policy was implemented to protect ourselves from customers who abuse the system. Email us at info@pofeleve.com and we'll do our best to make your shopping experience as wonderful as possible.

Continue reading for more information. For defective items: If we sent a defective item, we'd gladly do an exchange with returns costs (reqular mail) covered. However, the exchange has to be for the exact same item. If the exact same item is out of stock or unavailable, then an exchange for another item of equal or less value will be allowed.

To initiate your exchange/return, simply:

  • Email us at info@pofeleve.com with the following details:
    • Order Number
    • Your Name
    • Reasons for the exchange

Note:

(1) We reserve the rights to accept exchange requests on a case-by-case basis. (2) pofeleve is not responsible for any lost of postage(s) during the returning of the goods. (3) All returned products must be unworn and unwashed (no exceptions). (4) Exchanges must be made for items of equal or lessor value. 
(5) Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of flaunt.cc. (6) Strictly no meetups.


What is your refund policy?

Strictly no cash refunds will be done. Please read out return/exchange policy above to see if you qualify to have your items returned/exchanged.

Who pays for return shipping?

If the return is due to a mistake on our part (ie. we shipped you the wrong item or the item has a defect), we will reimburse you for the return shipping costs as long as you use a standard shipping method. If you are returning an item because you are not happy with it or want to exchange it for a different piece, then you are responsible for the shipping costs. Please note that returns/exchanges are only done on a case-by-case basis and must be done so within 3 working days since you receive the package. After this duration has expired, we will not accept the return of the item(s). This policy was implemented to protect ourselves from customers who abuse the system. As harsh as this may sound, We are usually quite flexible when it comes to returning an item you are unsatisfied with. Email us info@pofeleve.com first so we can provide you with complete return instructions. Also, make sure you include your Order Number as the subject in the email.


How long does it take for my return to be processed?

Please allow up to 2 business days for us to process your return.

Do you have store?

At this current moment we sale pofeleve products only from web store.


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